Will my neighbours be affected?

Sometimes it is necessary to have access to a neighbouring property, particularly when branches overhang. It would be very helpful if you could inform them of your intention to carry out work and the date on which it will take place and arrange access where appropriate.

Do I need to protect my walls or lawns?

Whilst our staff will operate with care and diligence often our work entails the carrying of large amount of material (brushwood/logs) over lawns and past the house. Please make sure that vulnerable surfaces (such as white walls) are adequately protected (builders polythene is a good method) and that fragile objects are moved (such as pots etc.). Our staff will be more than happy to move heavier objects for elderly or disabled clients. Lawns tend to recover rapidly but very wet weather can give rise to very muddy conditions. We are able to provide boards to protect the lawn. However, this is not a standard procedure and may incur an additional cost. If in doubt, please discuss with our office.

Reduction in Lengths and Volumes

Reduction of limbs will be measured and quoted on a metre basis . The climber will aim to prune to the most ideal point, usually a smaller secondary branch. Thinning is different from reducing. Thinning involves removing an amount of materials from the tree without actually reducing its size.

Do I need permission?

The trees within this contract specification may be in a Conservation Area or be subject to a Tree Preservation Order. Upon acceptance of our quotation, we shall check for the presence of legislative protection (Tree Preservation Orders etc). We would be happy to make an application on your behalf but would advise that a charge may be made for this service. No additional charges shall be applied to this work without first seeking your acceptance.

Investigation of Private Covenants shall be the responsibility of the Owner and no liability shall attach to Conservation Contractors for a breach of any such Covenant.

On the Day What time will the team arrive?

We will agree a date with you within seven days of your accepting our quotation and will call the day beforehand to confirm. Most jobs are completed efficiently and on time. However, occasionally a job will over-run or the weather will prevent us from working to time. The earliest time the team will arrive is 8.30/9.00 a.m. However, in the case of smaller contracts, we are not able to estimate an arrival time until late afternoon of the previous day and can only then advise either a.m. or p.m. arrival. We will of course make every effort to please clients who particularly require a morning or afternoon visit.

Do you take everything away?

Most customers these days require removal of all arising waste material from site and this will normally be specified in the quotation. However woodchips make useful garden mulch and we are increasingly finding clients requesting that the chips are left for their own use. Timber may also be useful for firewood but it is not normally left in sizes ‘ready for the fire’ unless specified in the quotation.

When do I pay?

When the job is completed, the Team Leader will ask you to sign the job sheet to confirm your satisfaction. Please raise any queries with the team Leader before signing the job off. The office will invoice ‘signed off’ jobs within a few days.

All contracts and instructions are accepted on the basis of payment of full invoice price within 14 days of the date of invoice if paying by BACS or 7 days if sending a cheque. Where applicable, Value Added Tax (VAT) shall be charged at the current rate.

Amendments to the contract must be made in writing.

Any complaints, which may arise from work performed under any contract, arising from acceptance of the estimate must be made within the period of 7 days from the date of invoice, unless agreed in writing to the contrary.